1. About these terms
These Terms and Conditions (“Terms”) form a binding agreement between you and Coded Codes IT and Communication Solutions (“Coded Codes”, “we”, “us” or “our”) when you use codedcodes.com, request a quotation, approve a proposal, place an order or otherwise engage our services.
A project proposal, statement of work, invoice, service-level agreement or other written project document may contain additional terms. Where a project-specific document conflicts with these general Terms, the project-specific document will apply to that project to the extent of the conflict.
2. Eligibility and authority
You must have legal capacity to enter into an agreement. If you act for a business, organisation or another person, you confirm that you are authorised to bind that party and provide all instructions, materials and approvals required for the project.
3. Our services
Our services may include website design and development, web and mobile application development, content-management systems, UI/UX design, branding support, digital marketing, maintenance, technical consulting, domain or hosting assistance and other agreed IT services.
The precise scope, deliverables, assumptions, exclusions, price and timeline for a project will be stated in our written proposal, quotation, invoice or statement of work.
4. Quotations, proposals and project scope
Unless a different validity period is stated, quotations are valid for 14 calendar days. A quotation is an estimate based on the information available when issued and may be revised if requirements, third-party charges, taxes, exchange rates or project assumptions change.
Work outside the approved scope is a change request and may require additional fees and time. We will notify you before carrying out material chargeable work outside the agreed scope.
5. Client responsibilities
You must provide accurate instructions, timely feedback, authorised content, access credentials and other materials reasonably needed to complete the project.
You warrant that materials you supply—including text, images, trademarks, databases, software and personal data—may lawfully be used for the project and do not infringe another person’s rights.
Delays in supplying content, access, feedback or approval may affect the delivery schedule and require a revised completion date.
6. Fees, invoices and payment
Fees are payable in Nigerian naira unless we agree otherwise in writing. Applicable taxes and clearly disclosed third-party charges may be added to the quoted price.
Projects may be divided into mobilisation, milestone and completion payments. Unless otherwise agreed, work begins after the required initial payment has cleared.
An invoice is due on the date or within the period shown on it. We may pause work or withhold deployment, files or access where an undisputed payment is overdue, after giving reasonable notice.
7. Delivery, review and acceptance
Any delivery date is an estimate unless expressly identified as a guaranteed deadline in writing. We will use reasonable skill and care and keep you informed of material delays within our control.
You must review each deliverable within the period stated in the project document, or within seven days if no period is stated, and provide one consolidated list of issues.
A deliverable is accepted when you approve it in writing, use it in production, or fail to report a material non-conformity within the applicable review period after reasonable reminders.
Acceptance does not remove rights that cannot lawfully be excluded, including rights relating to services not supplied with reasonable care and skill.
8. Revisions and change requests
The number of included revision rounds will be stated in the project document. A revision means a reasonable change to an existing approved direction, not a new concept, new feature or material change of scope.
Additional revisions, rework caused by changed instructions and new functionality may be quoted separately.
9. Intellectual property
Each party retains ownership of materials, tools, code, trademarks, templates, know-how and other intellectual property it owned or developed independently before the project.
Subject to full payment, you receive ownership or the agreed licence to the final bespoke deliverables identified in the project document.
Reusable frameworks, libraries, development tools, generic components and third-party materials remain owned by their respective owners and are supplied subject to applicable licences.
Until all applicable fees are paid, no transfer of ownership in final bespoke deliverables takes effect.
Unless you request confidentiality in writing before launch, we may identify you as a client and display non-confidential completed work in our portfolio and marketing materials.
10. Third-party services
Projects may rely on third-party services such as domain registrars, hosting providers, payment gateways, email providers, analytics platforms, APIs, plug-ins and app stores.
Their separate terms, pricing, availability and privacy practices apply. We are not responsible for a third party’s outage, policy change, rejection, suspension or price increase, but will provide reasonable assistance where it is within the agreed scope.
11. Hosting, domains and maintenance
Domain registration and hosting are not included unless expressly stated. Where we purchase them on your behalf, renewal charges must be paid before the provider’s deadline.
Expiry, suspension or loss caused by unpaid third-party renewal charges, inaccurate registrant information or a client’s failure to respond is not our responsibility.
Ongoing updates, security monitoring, backups, content changes and support after the included support period require a separate maintenance agreement unless stated otherwise.
12. Security and acceptable use
You must not use our website or services to violate any law, infringe rights, distribute malicious code, interfere with systems, gain unauthorised access, send unlawful messages or facilitate fraud.
No online system can be guaranteed to be completely secure. You are responsible for protecting credentials issued to you, using strong passwords and promptly notifying us of suspected compromise.
13. Confidentiality
Each party must protect confidential business, technical and commercial information received from the other and use it only for the project.
This does not prevent disclosure that is authorised, required by law or made to a professional adviser or service provider under an appropriate duty of confidentiality.
14. Warranties and support
We will perform agreed services with reasonable skill and care. During any written warranty or included support period, we will correct reproducible defects that cause an accepted deliverable to materially fail to conform to the agreed specification.
The warranty does not cover client or third-party modifications, misuse, unsupported environments, third-party outages, changed requirements or issues caused by materials or systems outside our control.
15. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or any mandatory consumer right.
To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of anticipated profit, loss of opportunity or loss arising from circumstances that the party could not reasonably prevent.
For a claim connected with a particular paid project, our aggregate liability will not exceed the fees paid to us for that project during the 12 months before the event giving rise to the claim, except where a higher liability is required by law.
16. Suspension and termination
Either party may terminate a project for a material breach that is not remedied within a reasonable written cure period, normally seven days where the breach can be remedied.
You may cancel a project in accordance with our Refund and Cancellation Policy and any project-specific agreement.
On termination, you must pay for properly completed work and committed non-recoverable third-party costs up to the effective termination date, subject to applicable law.
17. Privacy
We process personal data as described in our Privacy Policy and in accordance with applicable Nigerian data-protection law.
Where we process personal data solely on your documented instructions for a project, the parties may enter into an additional data-processing agreement.
18. Complaints and dispute resolution
Please first send a written complaint to info@codedcodes.com, describing the transaction, issue and requested resolution.
The parties will first attempt to resolve a dispute through good-faith discussion. If it is not resolved, either party may propose mediation or another lawful alternative-dispute process before commencing court proceedings.
Nothing in this clause prevents a consumer from approaching a competent regulator or court or exercising any non-excludable statutory right.
19. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria.
Subject to mandatory consumer rights and any agreed dispute-resolution process, Nigerian courts of competent jurisdiction may hear disputes arising from these Terms.
20. Changes to these terms
We may update these Terms to reflect changes in our services, operations or the law. The updated version applies from the effective date shown on this page.
A material change will not retrospectively alter an already signed project agreement unless the parties agree or the law requires it.
21. Contact us
Questions about these Terms may be sent to:
Email: info@codedcodes.com
Telephone: +234 806 513 1265
Address: Plot 3120, Rima Street, Maitama,
Abuja, Nigeria.